Analysis of Customer Satisfaction at Beach Resort
The purpose of this study is to analyse the level of customers’ satisfaction at Nora Beach Resort, Koh Samui, Thailand.
Hospitality
Hospitality refers to the hosting and entertainment of guests or visitors. The Hospitality sector includes businesses such as hotels, B&Bs;, restaurants, cafes, bars, and other businesses relating to travel, tourism, and entertainment.
HRM and Staff Turnover in the Hospitality Industry
CHAPTER 1
INTRODUCTION
1.1 Rationale
Findings show extensive existing research in the field of Human Resource Management (HRM) practices and how they might benefit an organisation’s business per
Employee Motivation Levels in Hospitality Industry
INTRODUCTION
The most important intangible product in service industry is the employee itself. Losses caused due to replacing them adds up to the economic s. One of the important tools of employee man
Restaurant Customers’ Definition of Quality
The aim of the study was to examine customers’ definition of quality when it comes to restaurant services and the preferences and opinions in restaurants choice.
Wedding Planning Needs Assessment
CHAPTER 1 INTRODUCTION
1.1 Background
Wedding is once-a-life event in people’s life. For most of families, they are willing to spend a considerable amount of money to ensure the wedding is organ
Britannia International Hotel Industry: Analysis
This is the strategic report on the Britannia International Hotel industry. It discusses the scheme of the strategic management in the business with the analysing of the tools of the strategy in the d
Customer Satisfaction at The Plaza Crowne Hotel
The measurement of service quality and customer satisfaction in the hospitality industry: a case study of the Plaza Crowne Hotel.
Factors That Influence the Loyalty of a Hotel Customer
Kandampully (2000) defines tourism as a unique product as it is composite in nature, an amalgam of the tangible and intangible which includes everything that tourist’s experience.
Tourism is a f
Complaint Handling in the Hospitality Industry
The issue of grievance handling has not been new in organizations and it has been one of the most persistent problems of all times. In the course of running an organization, there are many complaints
Customer Satisfaction for Chinese Restaurants in the US
Introduction:
Aim of Project:
Perception of Chinese restaurant in the U.S: What affects customer satisfaction and behavioural intentions?
Objectives:
To analyse the customer’s behavioural int
