Customer Satisfaction can be defined as a quantifiable measurement of how satisfied a customer is with a supplier’s product or service, or the overall experience they had when dealing with the company. Customer satisfaction is often measured using surveys, ratings, and reviews.
Non-Banking Financial Institutions (NBFI) v/s Banks in India – Why NBFI are doing much business than Banks? A study of New Delhi based Upper and Middle Class Consumers.
Master of Business Administra
Introduction to research that aims to find the key determinants of customer retention in the banking sector of Vietnam and Singapore.
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