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In order for the system to work having a wider knowledge on the implications and affects of their activities on other areas will add substance to the training and ensure at go-live the system and any issues are understood more effectively.
Point to Note. Communication is key
Outcomes
It's important to decide how you will evaluate the effectiveness of your performance management system before you begin implementing it.
Consider what are the outcomes you want from the system and how will you measure them?
Set realistic targets
Evaluate the system performance against the desired outcomes identified during the design stage.
References
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Brewer, P (2003) Putting strategy into the balanced scorecard, International Federation of Accountants, Articles of Merit Competition, September. www.ifac.org
Eskildsen, J., Kristensen, K., (2001) The criterion weights of the EFQM. International Journal of Quality & Reliability Management. V18
Gautreau, A, & Kleiner, B (2001) Recent trends in performance measurement systems the balanced scorecard approach. Management Research News
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Kaplan, R. and Norton, D., 1996. The Balanced Scorecard, Harvard Business School Press.
Kaplan, R. S.; Norton, D. P. (2000) Having Trouble With Your Strategy? Then Map It. Harvard Business Review. Boston, Volume Seventy-Eight, Number Five, September-October 2000b, 167-76.
Kaplan, RS and Norton, DP, (2003) Strategy maps converting intangible assets into tangible outcomes, Harvard Business School Press, Boston, Massachusetts
Lawrie, G, Cobbold I., Marshall J (2004). Corporate performance management system in a devolved UK governmental organisation: A case study. International Journal of Productivity and Performance V53(4) pp353 - 370
Lebas M.J.1 (1995) Performance measurement and performance management. International Journal of Production Economics, v41 pp. 23-35
Marr, B., Neely, A. (2004), Managing and Measuring for Value: The Case of Call Centre Performance, Cranfield School of Management,
Reading, C (2004).
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