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They Also Consider A Spin Off Benefit Will Be An Improvement In Customer ...

They also consider a spin off benefit will be an improvement in customer relations and build stronger client ties due to the reduction in staff turnover and an improvement in the levels of responsibility and commitment to the company.

The study will be limited to staff within an Information Technology company this will include staff at all levels, including the management team members.
The study will address the staff and company requirements and limitations, do analysis and scenario planning to lead to provision of a proposed plan for moving forward and empowering the staff within the boundaries of the company.

Research Design Methodology

Staff Evaluation

The research will start by using descriptive research to identify, categorize and understand the current working situation within the company. Ref http://en.wikipedia.org/wiki/Descriptive_research - ‘Descriptive research, also known as statistical research, describes data and characteristics about the population or phenomenon being studied. Descriptive research answers the questions who, what, where, when and how.'

This will take the form of questionnaires followed by interviews with staff to obtain comments, more details and fully understand their specific situation/s. In addition, they will be provided with the opportunity to state their preferred suggestions for improving their working environment and that of the company as a whole.
The Management Library, ref http://www.managementhelp.org/evaluatn/fnl_eval.htm#anchor4293321196
Will be used at a guideline for structure and optimal format of the documentation and subsequent analysis. The following summary of the use of these techniques follows:

Method

Overall Purpose
Advantages
Challenges

Questionnaires, surveys
When need to quickly or easily get lots of information from people in a non threatening way
can complete anonymously
inexpensive to administer
easy to compare & analyze
can get lots of data
many sample questionnaires already exist
might not get careful feedback
wording can bias client's responses
are impersonal
doesn't get full story

Interviews

when want to fully understand someone's impressions or experiences, or learn more about their answers to questionnaires
get full range and depth of information
develops relationship with client
can be flexible with client
can take much time
can be hard to analyze and compare
can be costly
interviewer can bias client's responses

Further reading is provided and will be referenced from Reframing Evaluation through Appreciative Inquiry (Hallie S Preskill, Preskill & Russ-Eft, 2004) and Evaluation Strategies for Communicating and Reporting,2nd (Rosalie T. Torres, Hallie S. Preskill, Mary E. Piontek. Additional reference material will be used, where appropriate, based on the input received.


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