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A Classical Example For The Above-mentioned Is The Professional Services ...

a classical example for the above-mentioned is the professional services support provided by CSC a leading technology services provider, to National Grid Plc a leading utilities organization in the UK and USA (Company profile, 2006). The services provided by CSC range from the on-site technical support on the hardware and software systems up to the remote installation and consecutive post implementation support from different geographical locations thus making it clear the professional services in the information technology business is not restricted to the development and implementation of an information system but the continuous support of the implemented system as well as the efficient use of the technology to continuously improve the business process of the hiring organization's core business as argued by John Ward and Joe Peppard (2003).
One of the major influences of outsourcing of the technology has not only increased the cost savings strive of the organizations but also provided the organizations with the ability to incorporate lean management where the overall performance of the organization's core business process is nurtured whilst the information systems support that is supplied by a professional services organization is a service that is hired from another organization.

this makes it clear that the need for professional services to support business process is also to reduce the need for provide training to the business staff on the advanced technologies' development and implementation but only to ensure that the members of staff are able to use the product delivered to the organization to achieve the business process effectively as argued by John Ward and Joe Peppard (2003). From the above it is evident that the professional services is not only chosen as an option to deliver technology services to a business thus reducing the need for dedicated technical resources within an organization but also the reduction in the costs and time associated with the training of the staff in latest technologies thus making it clear that cost control and lean management are key drivers to professional services organizations in the information services sector of the IT business as argued by Emma Wiggins (2007).
From the above arguments it is clear that the need for professional services is to ensure that lean management is achieved in the core business process of an organization as well as providing the ability to hire the expertise from third-party organization that provide the services whilst removing the overhead associated with training and development of staff in the technologies within the organization.
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